About Us
We are a growing residential exterior construction company specializing in roofing, siding, and insurance-related restoration. Our focus is simple: clear communication, strong processes, and exceptional customer experience.
We are looking for a Client Experience Coordinator to own the customer journey from contract signed → production readiness → post-production close-out. This role is critical to keeping projects organized, production running smoothly, and homeowners informed and confident throughout the process.
Position Overview
The Client Experience Coordinator (CEC) is the primary point of contact for homeowners after the sale is made and before production begins, and again after production is complete to handle close-out and final walkthroughs.
This is not a sales role and not a production role—but it directly supports both by ensuring jobs are prepared correctly, expectations are clearly set, and projects close out cleanly.
Key Responsibilities
- Serve as primary homeowner contact after sale
- Coordinate job intake and pre-production readiness
- Guide homeowners through material selections and upgrades
- Ensure jobs are released to production with no missing information
- Schedule and complete final walkthroughs
- Collect completion documents and close out jobs in CRM
- Maintain accurate job documentation and communication
Qualifications
- Strong customer service and communication skills
- Highly organized and detail-oriented
- Ability to manage multiple projects
- Construction, home services, or project coordination experience preferred
- CRM or administrative experience a plus
- Ability to lift up to 50 pounds.
This Role Is Ideal For:
- Customer-focused professionals
- Process-driven coordinators
- Candidates who value accountability and organization
